Terms of Service

2.Definitions

• Customer Data — all data, files, résumés, candidate records, job descriptions, and other content that you or your Users submit to the Service, together with output generated from it.
• User — an individual you authorise to use the Service under your account, including recruiters, hiring managers, and administrators.
• Candidate — an individual whose information is processed in the Service in connection with your hiring activity.
• AI Output — scores, rankings, summaries, extracted attributes, generated questions, transcripts, and other material produced by the Service's automated features.
• Documentation — the user guides and technical documentation we make available for the Service.

3.Accounts, access, and your Users

• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account, and for keeping credentials confidential. Notify us promptly at security@hireaivv.ai if you suspect unauthorised access.
• Licences are per named User and may not be shared. You may reassign a licence when a User leaves your organisation.
• You are responsible for your Users' compliance with these Terms, and their acts and omissions are treated as your own.
• You must promptly revoke access for Users who leave your organisation or no longer need it.

4.Subscriptions, trials, and fees

• Paid access is sold on a subscription basis as described in your order form, including recruiter seat count, term, and fees.
• Trials and pilots are provided for evaluation only, may have feature or volume limits, and may be modified or ended by us at any time. Trial data may be deleted after the trial ends unless you convert to a paid subscription.
• Fees are payable in advance and, except where required by law, are non-refundable. Fees exclude taxes, which you are responsible for other than taxes on our income.
• Subscriptions renew for successive terms of equal length unless either party gives notice of non-renewal before the current term ends. TODO: set the notice period (commonly 30 days).
• We may revise pricing for a renewal term with prior written notice. TODO: set the notice period (commonly 60 days).
• Overdue amounts may accrue interest and we may suspend the Service after written notice for non-payment. TODO: confirm the permitted interest rate under the governing jurisdiction.

5.Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service unlawfully, or in breach of employment, anti-discrimination, data protection, or privacy law.
• Upload data you lack a lawful basis or the necessary notice, consent, or authority to provide to us.
• Reverse engineer, decompile, or attempt to derive the source code, models, or underlying algorithms of the Service.
• Resell, sublicense, or provide the Service to third parties as a service bureau, unless your order form expressly permits it.
• Scrape, crawl, or use automated means to extract data from the Service outside our documented APIs.
• Interfere with the integrity, security, or performance of the Service, or probe or test its vulnerabilities without our written authorisation.
• Use the Service to send unsolicited bulk communications, or in a way that breaches telecommunications or electronic marketing law in the recipient's jurisdiction.
• Upload malware, or content that is unlawful, defamatory, or infringing.
• Use the Service to build a competing product, or to benchmark it for publication without our written consent.

We may suspend access without prior notice where continued use presents a security risk, threatens the integrity of the Service, or exposes us or a third party to liability. We will restore access once the issue is resolved.

6.Customer Data and privacy

• You own your Customer Data. We claim no ownership in it.
• You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service.
• You are the data controller for candidate and applicant data. You are responsible for the lawfulness of your collection, for providing candidates with required privacy notices, and for obtaining any consent your jurisdiction requires — including consent to record screening calls or interviews.
• We process Customer Data as your processor, on your documented instructions, in accordance with our Data Processing Addendum, which is incorporated into these Terms where data protection law applies.
• We do not train our models on Customer Data, and our AI sub-processors are contractually prohibited from doing so with data we submit.
• We may generate aggregated, de-identified statistics that cannot reasonably identify you, your Users, or any Candidate, and may use them to operate and improve the Service.

7.AI features and hiring decisions

The Service uses artificial intelligence to parse résumés, score fit, rank candidates, generate interview content, and summarise conversations. This section governs your use of those features and is a material part of these Terms.

1. 1.AI Output is decision support, not a decision. You agree to maintain meaningful human review by a qualified person for every hiring decision that affects a Candidate, including rejection, advancement, and offer decisions.
2. 2.You must not use the Service to make solely automated decisions that produce legal or similarly significant effects on a Candidate, where prohibited by applicable law.
3. 3.AI Output may be inaccurate. Language models can misread documents, omit relevant experience, or produce plausible but incorrect statements. You are responsible for verifying material facts before relying on them.
4. 4.You are responsible for compliance with hiring law in every jurisdiction you recruit in. Depending on where you operate, this may include bias audit and candidate notice obligations for automated employment decision tools, equal opportunity and non-discrimination law, and obligations applying to high-risk AI systems used in employment.
5. 5.You must not configure or use the Service to screen, score, or rank Candidates on the basis of a protected characteristic, or on a proxy for one.
6. 6.Notice to Candidates. Where law requires you to tell Candidates that automated tools are used in your process, providing that notice is your responsibility.

8.Intellectual property

The Service, including all software, models, interfaces, documentation, and their look and feel, and all intellectual property rights in them, are and remain the exclusive property of TechAIVV and its licensors. Except for the limited right to use the Service under these Terms, no rights are granted to you by implication or otherwise.

Feedback. If you send us suggestions or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

Publicity. We will not use your name or logo publicly without your prior written consent. TODO: confirm whether the order form should carry an opt-out logo-use clause instead.

9.Third-party services and integrations

The Service integrates with third-party products such as calendar, email, messaging, and meeting platforms. When you connect one, you authorise us to exchange data with it as needed for the integration. Your use of a third-party product is governed by that provider's terms and privacy policy, and we are not responsible for it. If a provider changes or discontinues its interface, the corresponding functionality may change or stop working.

10.Confidentiality

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisers with a need to know who are bound by comparable obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was rightfully known without restriction before disclosure, is rightfully received from a third party without restriction, or is independently developed. Disclosure compelled by law is permitted where the receiving party gives reasonable advance notice, if legally allowed.

11.Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care and materially in accordance with the Documentation, and that we will not materially reduce core functionality during a paid term.

Except as expressly stated, the Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We specifically do not warrant that the Service will be uninterrupted or error-free, that AI Output will be accurate, complete, or free from bias, that using the Service will result in any particular hiring outcome or quality of hire, or that your use of the Service will satisfy your legal obligations. TODO: if an uptime commitment is offered, reference the SLA here.

12.Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused and regardless of the theory of liability, even if advised of the possibility.

Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid or owed for the Service in the twelve months preceding the event giving rise to the claim. TODO: confirm the cap and multiplier, and whether a super-cap applies to data protection breaches and confidentiality claims — enterprise customers will negotiate this.

These limits do not apply to a party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your payment obligations, or any other liability that cannot be excluded under applicable law.

13.Indemnification

We will defend you against third-party claims alleging that the Service, used in accordance with these Terms, infringes that party's intellectual property rights, and will pay damages finally awarded or agreed in settlement. If the Service becomes subject to such a claim, we may procure the right to continue using it, modify it, or terminate the affected subscription and refund prepaid unused fees.

You will defend us against third-party claims arising from Customer Data, from your use of the Service in breach of these Terms or applicable law, or from a hiring decision you made — including claims by a Candidate relating to discrimination, privacy, recording consent, or automated decision-making in your process.

Indemnity is conditional on prompt notice, sole control of the defence by the indemnifying party, and reasonable cooperation. No settlement imposing liability on the other party may be made without its consent.

14.Term, termination, and data return

• These Terms run from your first use of the Service until all subscriptions have expired or been terminated.
• Either party may terminate for material breach that remains uncured 30 days after written notice, or immediately if the other becomes insolvent or enters bankruptcy or comparable proceedings.
• On termination, your right to access the Service ends. You may export Customer Data during the subscription term and for 30 days after termination.
• After that window, we will delete or return Customer Data in accordance with our Data Processing Addendum, except where retention is required by law. Backup copies are deleted on our normal backup rotation.
• Sections on Customer Data ownership, intellectual property, confidentiality, disclaimers, liability, indemnification, and governing law survive termination.

15.Governing law and disputes

TODO: these are commercial decisions and must be set by counsel before launch. Specify (a) governing law, (b) the exclusive venue or seat, (c) whether disputes go to arbitration and under which rules and language, and (d) whether an escalation or good-faith negotiation period applies first.

TechAIVV Technologies operates from India, so Indian law and the courts of the company's registered city are the natural default — but confirm this against where your enterprise customers are, since EU and US buyers frequently negotiate it.

16.General

• Changes. We may update these Terms. For material changes we will give notice by email or in-product at least 30 days before they take effect, and they apply from your next renewal. Continuing to use the Service after they take effect means you accept them.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.
• Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets, on notice.
• Entire agreement. These Terms, any order form, and the Data Processing Addendum form the entire agreement and supersede prior discussions on the subject.
• Severability. If a provision is held unenforceable, the rest remains in effect and the provision is modified to the minimum extent needed to make it enforceable.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices. Legal notices to us go to legal@hireaivv.ai and to our registered address. Notices to you go to the administrator email on your account.